FAQ

When will my box ship?

For the Monthly Boxes: We will ship out each respective month's box on or near the 10th of that month for existing subscribers and new subscribers that sign up on or before the 10th of that month.

New Subscribers that signed up between the 10th and the 25th of the month will have their box ship out within 1-2 business days as long as supplies last.

For the Full Draw Box: Boxes will ship on the 20th of the Month in March, June, September and December. Must be signed up by the first of the month on those respective months to receive that shipment.

When will I be charged for my box?

You will be charged at the time of purchase for your first box and on the 1st of the month for your monthly subscription renewals. 

Full Draw Subscribers will be charged at the time of purchase and renewals will bill on February 20th, May 20th, August 20th and November 20th.

How many items will I receive in my box?

We plan to have 3-5 items in each month's box with a minimum of $60+ in retail value. Some months may have fewer items if we have higher value items to include in the box.

How does a gift subscription work?

A gift subscription does not automatically renew after the subscription period. A regular subscription will auto renew at the end of the subscription period so you do not miss a monthly box shipment!

Do I have to be a monthly box subscriber to be a member of the VIP Pass Thru Club?

No! You can purchase the yearly VIP Pass Thru Club membership without being a monthly box subscriber and enjoy all the VIP benefits of that membership and giveaway eligibility.

What is your cancellation policy?

You may cancel the auto renewal of any subscription or membership at any time. However you will need to cancel prior to the 1st of the month or you will be charged and will be shipped that month's box. If you cancel after the 1st your cancellation will go into effect for the next month. If you are subscribed to a 3, 6 or 12 month subscription you will receive all of the boxes you have paid for and the cancellation will go into effect after that date range. Please cancel prior to the renewal date to avoid being charged. 

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